Help centre

How can we help?

Search our step-by-step guides or browse topics below to run your shop smoothly.

🚀

Getting started

Set up your shop and make your first sale

3 guides ↓
💰

Selling

Checkout, payments and receipts

3 guides ↓
📦

Stock

Inventory, alerts and transfers

2 guides ↓
🧾

Invoices

Create, send and track invoices

2 guides ↓
⚙️

Your account

Settings, users and security

2 guides ↓
Popular guides

Most-read articles

The most common setup tasks and questions from RetailOne merchants.

Getting started

Set up your shop in 5 steps

Follow these five simple steps to get your shop running on RetailOne: 1. **Add your products** — Type the ...

⏱ 3 min read Learn more
Getting started

Add your first product

To add a product: 1. Open the **Products** screen. 2. Tap **+ New Product**. 3. Type the product name and ...

⏱ 2 min read Learn more
Selling

Make a sale

Selling is fast: 1. Tap the products your customer is buying. 2. The total updates automatically. 3. Tap *...

⏱ 2 min read Learn more
Selling

Accept mobile money

RetailOne supports MTN MoMo and Airtel Money: 1. During checkout, tap **Mobile Money**. 2. Enter the custo...

⏱ 2 min read Learn more
Stock

Check what is running low

Never run out of popular items: 1. Open the **Stock** screen. 2. Items below their minimum level show a re...

⏱ 2 min read Learn more
Invoices

Send an invoice

For credit customers and wholesale orders: 1. Create a sale as normal. 2. Instead of Pay, tap **Invoice**....

⏱ 2 min read Learn more
Invoices

Track unpaid invoices

Keep control of who owes you: 1. Open **Invoices → Unpaid**. 2. See all outstanding invoices sorted by due...

⏱ 2 min read Learn more
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